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mansfx

Service Policy

 

Customer Service Commitment

At Mansfx, we are dedicated to providing exceptional service to our valued customers. Our service policy outlines the key aspects of our commitment to ensuring satisfaction and addressing your needs.

1. Communication Channels

We offer multiple channels for you to connect with our customer service team, ensuring accessibility and convenience:

2. Product Inquiries

For any questions related to our products, sizing, materials, or other details, our knowledgeable customer service representatives are ready to assist you. Contact us through your preferred communication channel, and we’ll provide the information you need.

3. Order Assistance

If you require assistance with order placement, modifications, or cancellations, our team is here to help. Please reach out at the earliest convenience, and we’ll do our best to accommodate your request.

4. Returns and Exchanges

Our return and exchange policy is designed to facilitate a smooth process for customers:

  • Return Period: Within 14 days from the date of receipt of the goods.
  • Conditions: Products must be unused, with tags attached, and in their original packaging.
  • Exchange: We offer exchanges for sizing issues or defective products.
5. Refund Process

In the event of a return, our refund process is transparent and efficient:

  • Refund Method: Refunds are processed to the original payment method.
  • Processing Time: Please allow 10 business days for the refund to reflect in your account.
6. Quality Assurance

Mansfx takes pride in the quality of our products. If you encounter any issues with the quality or condition of your purchase, contact our customer service team immediately. We will work diligently to address the matter and provide a satisfactory resolution.

7. Feedback and Suggestions

We value your feedback and suggestions. If you have ideas for improvement or want to share your experience, feel free to reach out. Your input helps us enhance our services and products.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of HK.

Conclusion

Mansfx is committed to delivering not only exceptional apparel but also an outstanding customer experience. Our service policy is designed to prioritize your needs and ensure that you have a positive and enjoyable shopping journey with us.

Company Name : HONG KONG JIN FAN INTERNATIONAL TRADE LIMITED

Address : UNIT 710,7/F., KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN Hong Kong